CUSTOMER SERVICE

Shipping and Delivery

COVID-19 Update 

Important Message:

General Delays: While there is no delays with our dispatching times, the extended COVID-19 lockdowns, limited flights and high parcel volumes have resulted in many of our courier partners experiencing significant delays in their usual delivery times.

In particular, New South Wales and Victoria processing facilities have been heavily affected by strict government health and safety requirements, which has contributed to these delivery delays. 

Australia Post have advised that some Parcel Post deliveries may experience delays in delivery times by an additional 2-5 business days. If your parcel is more than 15 business days late, please lodge a late item enquiry. Our delivery partners and dispatch teams are working hard to ensure you receive your items as quickly as possible.

Express Post Delays: Australia Post also have advised that some Express Post deliveries may experience delays in delivery times by 1-2 business days. This will impact deliveries to Melbourne, Sydney, Brisbane, Adelaide, Hobart and Launceston.

Express Post remains Australia Post's fastest service, but the next-business-day guarantee is suspended until domestic flights return to normal.

For further information, please visit the Australia post website for updates on the impact of COVID-19 restrictions on express post domestic delivery times, here

Australia Post is making every effort to minimise delays and apologises for the inconvenience.

The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.

 

Destination

Cost

Delivery Time

Australia (Standard Delivery) Currently Unavailable

1-6 Business Days to metro areas

5-13 Business Days to rural areas

Australia (Express Post) Free

2-5 business days for select* destinations. 
*Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here

New Zealand (Free Shipping - Australia Post International) Free 5-10 business days from dispatch

 

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day if shipping within Australia.

Stussy Australia does not take responsibility for any customs or import duty charges incurred for international deliveries.

Please note the delivery estimates above are based on information provided by our delivery partner and should only be used as a guide. 

 

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