CUSTOMER SERVICE

Shipping and Delivery

HOLIDAY SHIPPING CUTOFF DATES 

NEW ZEALAND EXPRESS POST
Order before 10am to receive before December 24th 2023
Wednesday 13th December
Before 10am
WA & NT STANDARD POST (Australia Post)
Order before 10am to receive before December 24th 2023
Friday 15th December
Before 10am
WA & NT EXPRESS POST (Auspost express)
Order before 10am to receive before December 24th 2023
*Valid express post network postcodes only
Wednesday 20th December
Before 10am
ALL STATES
excl. WA & NT
STANDARD POST (Australia Post)
Order before 10am to receive before December 24th 2023
Tuesday 19th December
Before 10am 
ALL STATES
excl. WA & NT
EXPRESS POST (Auspost express)
Order before 10am to receive before December 24th 2023
*Valid express post network postcodes only
Thursday 21st Deccember
Before 10am

The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.

 

Destination Cost Delivery Time
Australia (Standard Shipping) Free for Orders over $50.00 5-10 Business Days
Australia (Standard Shipping) $6.95 5-10 Business Days
Australia (Express Shipping) $9.95 2-5 Business Day 
New Zealand (Australia Post International) Free for Orders over $50.00 5-10 business days from dispatch
New Zealand (Australia Post International) $6.95 5-10 business days from dispatch

 

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day if shipping within Australia.

Stussy Australia does not take responsibility for any customs or import duty charges incurred for international deliveries.

Please note the delivery estimates above are based on information provided by our delivery partner and should only be used as a guide. 

 

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