Important Message: Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. We are working with Australia Post to deliver your parcel as safely as possible.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.


Please note from 16th April 2020 we are no longer offering Express Post as a delivery option due to Auspost network constraints.

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day if shipping within Australia.

FREE standard delivery on all orders in Australia.

Orders are shipped via Australia Post from Melbourne Australia.

Impala does not take responsibility for any customs or import duty charges incurred for international deliveries.

Please note the delivery estimates below are based on information provided by our delivery partner and should only be used as a guide. 




Delivery Time

Australia (Standard Delivery) FREE

1-6 Business Days to metro areas

5-13 Business Days to rural areas

Australian EXPRESS N/A


Please note: Due to delays caused by COVID-19, express delivery is currently unavailable 
New Zealand $20.00 10 - 14 Business Days